ABSTRACT
Historically, crises have left consequences increasingly greater and more difficult to control, which can reach socioeconomic, environmental, geopolitical, and cultural relations globally, generating Black Swans. This work intends to discuss the appropriate tools to better manage the pandemic through a critical and inductive observation of the pandemic caused by COVID-19 in Brazil, definition of indicators and protocols and the implementation of a Crisis Committee. In Brazil, this scenario is marked by the denial of the pandemic existence, underreporting and the lack of communication between public governments. This situation shows the unpreparedness of national management to deal with the event, which is reflected in the state of Rio de Janeiro. Then, mechanisms that can prepare managers for the crisis in a dynamic process, in a proactive and preventive manner must be developed, promoting awareness of the barely visible signs that increase the risks of these events and avoiding human errors. © 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.